Ask Lumi

Ask Lumi is an AI assistant located at the bottom-right corner of the platform. It helps you quickly understand features, workflows, and product logic.

What this does

Ask Lumi gives you in-product help while you work.

You can use it to:

• understand features and workflows

• troubleshoot common setup or usage issues

• get quick strategy guidance inside the platform

This helps you move faster without leaving the app.

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How to use

Step 1: Open Ask Lumi

Click Ask Lumi in the bottom-right corner.

This opens the chat panel from anywhere in the platform.

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Step 2: Start with a suggested question

Use one of the pre-set prompts if you want a quick overview.

This is useful when:

• you are learning a feature

• you want to understand the next step

• you need a fast explanation of product logic

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Step 3: Ask your own question

Type your question directly in the chat.

Common examples:

• How does this feature work?

• Why is my data not updating?

• How are keywords generated?

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Step 4: Apply the guidance

Use Lumi's answer to continue your workflow.

If needed, ask a follow-up question to get a more specific answer.

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Step 5: Escalate when needed

If Lumi cannot solve the issue, contact support or use your team support channel.

This is best for account-specific, technical, or edge-case issues.

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Result

By using Ask Lumi, you can:

• find answers without leaving the platform

• understand features faster

• unblock common questions during setup and daily use

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FAQ

What kind of questions can Lumi answer?

Lumi handles product usage, feature explanations, workflow guidance, and common troubleshooting questions.

Are Lumi's answers always accurate?

Lumi is reliable for most product questions. For sensitive or account-specific issues, contact support.

Why did Lumi not answer my question well?

The question may be too broad, too specific to your account, or outside Lumi's supported scope.

What should I do if my issue is not resolved?

Ask a follow-up question first. If the issue continues, contact support for direct help.