Agent

Agents are intelligent task executors that combine knowledge, tools, and reasoning capabilities to understand user intent and automatically complete assigned tasks. They serve as the core automation engine in the Workforce Factory, capable of handling complex workflows and decision-making processes.

What Are Agents?

Agents are AI-powered systems that can:

• Understand Instructions: Process natural language commands and extract actionable intent from complex requests

• Access Knowledge: Query knowledge bases, documents, and databases to inform their decision-making

• Execute Actions: Use tools and integrations to perform real-world tasks and operations

• Reason and Decide: Make informed decisions based on available information and context

• Automate Workflows: Transform manual processes into intelligent, automated systems

Types of Agents

The Workforce Factory supports two main types of agents:

Instruction-Based Agents

Driven by prompt instructions and natural language commands. These agents excel at:

• Flexible expression and complex reasoning

• Intelligent Q&A with knowledge retrieval

• Content creation with fact-checking

• Automated report generation with data analysis

Flow-Based Agents

Built through visual flow design for structured processes. These agents are ideal for:

• Process control and task decomposition

• Business process automation with data validation

• Automated customer service with knowledge lookup

• Systematic workflows with decision points